Refund policy
Before you start, you can submit a return or exchange request directly through our website: Return & Exchange Form
Inspection at Delivery
You have the right to inspect your order before the courier leaves.
If you notice any visible damage or wrong items at the door, you can refuse the delivery on the spot no further steps needed.
If you inspect the order and choose to accept it, no return or exchange requests will be accepted afterward. Acceptance at the door is final.
If you did not inspect the order at delivery, you have 24 hours from the time of receipt to request a return or exchange through our website. After this window, no requests will be accepted.
Conditions for Return or Exchange
To be eligible, your item must be:
- Unworn and unwashed
- In its original condition with all tags attached
- In its original packaging
Items that show signs of use, damage caused by the customer, or missing tags will not be accepted.
Defective or Wrong Items
If you received a damaged, defective, or incorrect item, we'll cover the return shipping and prioritize your case. Reach out within the 24-hour window with a photo of the issue.
Refunds
Once we receive and inspect the returned item, refunds are processed within 5–10 business days using your original payment method. In straightforward cases, it may be faster.
Shipping Costs
Return shipping is at the customer's expense unless the return is due to a defect or an error on our end.