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FAQs

Frequently Asked Questions

About Einad

What kind of clothing does Einad offer?

Einad specializes in modern, stylish women’s fashion designed to empower and inspire confidence. Our collection includes dresses, tops, casual wear, and more — all crafted for comfort and elegance.

Who is Einad designed for?

Einad is for the confident, modern woman who values elegance, comfort, and individuality in her everyday wardrobe.

Shopping & Ordering

How can I place an order?

Browse our collections online, select your favorite items, choose your size, and add them to your cart. Then proceed to checkout and complete the payment.

Can I make changes to my order after placing it?

If your order hasn’t been processed yet, please contact our customer support as soon as possible. We’ll do our best to accommodate your request.

How do I choose the right size?

We provide a size guide on every product page. If you need extra help, feel free to contact our support team.

Payment & Security

What payment methods do you accept?

We accept major credit and debit cards, COD, and other secure online payment methods.

Is my payment information secure?

Absolutely. We use secure encryption and trusted payment gateways to ensure your data is safe.

Shipping & Delivery

Where do you ship to?

We currently ship across all cities and towns in Egypt. International shipping is in the works and will be available soon.

How long does delivery take?

Standard shipping takes 5–7 business days. Express delivery (in selected areas) takes 1–2 business days.

How much does shipping cost?

Shipping fees depend on your location and the size of your order. You'll see the cost at checkout.

Will I get a tracking number?

Yes, you’ll receive a tracking number via email or SMS once your order is shipped.

Returns & Refunds

Can I return or exchange an item?

Yes, you can return or exchange items within 14 days of receiving them. They must be unused and in original condition.

What is the refund process?

Once we receive and inspect the returned item, refunds will be processed within 5–10 business days.

Who pays for return shipping?

If the return is due to our error or a defective item, we’ll cover the shipping cost. Otherwise, return shipping is the customer’s responsibility.

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